Automating Payment Plans

Previously Recorded: December, 4th, 2019

Date: December, 4th, 2019

Time: 2:00p.m., EST

Duration: 1 hour

Presenters: Andy Bracciano, Nelnet Campus Commerce, Brittany Hubbard, Bursar at Indiana University

Indiana University (IU) Bursar Brittany Hubbard had a singular goal in mind for their program: to bring their manual standard term and past due payment processes into a 21st century automated system. Partnering with Nelnet Campus Commerce, they were able to put a strategic plan in motion which resulted in a system that eliminated 99.9% of IU's manual processes. This collaboration has allowed Indiana University to process nearly $1 million from past-due accounts, improve their customer service, increase student satisfaction, and restructure the team’s workload.